1. Uptime Commitment
ACBIZ GLOBAL commits to the following monthly uptime targets: Shared Hosting 99.9%, VPS Hosting 99.95%, Dedicated Servers 99.99%, Cloud Infrastructure 99.95%, Business Email 99.9%.
2. Support Response Times
Priority 1 — Critical: First response within 1 hour, resolution within 4 hours.
Priority 2 — High: First response within 4 hours, resolution within 24 hours.
Priority 3 — Medium: First response within 8 hours, resolution within 72 hours.
3. Service Credits
If we fail to meet uptime commitments: 99.0–99.89% = 10% credit; 98.0–98.99% = 25% credit; 95.0–97.99% = 50% credit; Below 95% = 100% credit of monthly fee.
4. Exclusions
SLA credits do not apply to scheduled maintenance, customer actions, force majeure events, or third-party services outside our control.
5. How to Claim Credits
Submit a support ticket at support.acbizglobal.net within 30 days of the incident.
6. Contact
Status page: status.acbizglobal.net
Support: support.acbizglobal.net
Last updated: June 1, 2026